Privacy Policy

We collect information you provide directly to us, such as when you submit a URL for transcription, create an account, or contact us. This includes:

• Email address and authentication credentials
• URLs of podcasts and YouTube videos you submit
• Payment information (processed securely through Stripe)
• Transcript content and metadata you generate
• Communication preferences and support inquiries

We also automatically collect certain information about your device and usage:

• Browser type, IP address, and device information
• Pages visited and features used (via Google Analytics)
• Timestamps and duration of sessions
• Referral source and user interactions

We use the information we collect for the following purposes:

• Service Delivery: To process transcription requests, manage your account, and provide customer support
• Payment Processing: To process payments through Stripe and prevent fraud
• Analytics: To understand how users interact with our service and improve functionality
• Communication: To send transactional emails, respond to inquiries, and notify you of updates
• Security: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with applicable laws and regulations

We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. These fall into the following categories:

• Necessary: Required for authentication, payment processing, and security
• Analytics: Used to track usage patterns and improve our service (Google Analytics)
• Marketing: Used to deliver personalized content and track campaign performance
• Preferences: Used to remember your settings and preferences

You can control cookie preferences through our Cookie Policy or your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Under the California Consumer Privacy Act (CCPA) and similar state privacy laws, you have the right to opt out of the sale or sharing of your personal information.

We do not sell or share your personal information with third parties for their direct marketing purposes. However, we do share information with service providers (such as Stripe for payments and Google for analytics) who assist us in operating our website and providing our services.

If you have questions about your privacy rights or wish to exercise your rights, please contact us at privacy@unninni.ca.

GDPR Rights (EU Users):

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

CCPA Rights (California Users):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt out of the sale or sharing of personal information
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at privacy@unninni.ca.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data:

• Account Information: Retained while your account is active and for a reasonable period afterward
• Transcript Data: Retained according to your account settings; you can request deletion at any time
• Payment Records: Retained for accounting and legal compliance purposes (typically 7 years)
• Consent Records: Stored in your browser's localStorage until you clear your cookies or withdraw consent
• Analytics Data: Retained by Google Analytics according to their retention policies

You can request deletion of your data at any time, subject to legal and contractual obligations.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our service following the posting of revised Privacy Policy means that you accept and agree to the changes.